Shipping policy
Shipping Policy
Last updated: August 13, 2026
This Shipping Policy explains how orders placed through https://yevori.com are processed, shipped, tracked, and delivered.
YEVORI is operated by YEVORI LIMITED, a company registered in Hong Kong.
1. Shipping Destinations
YEVORI currently ships to the destinations available during checkout.
Our primary supported destinations currently include:
• United States
• United Kingdom
If a destination or shipping method is not available after you enter your address at checkout, we are currently unable to deliver that order to the selected location.
Available destinations, shipping services, and rates may change based on carrier availability, customs requirements, and operational conditions.
2. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing takes place on business days, excluding weekends and public holidays.
Processing times may be longer during:
• Sales and promotional periods
• Public holidays
• Peak shopping seasons
• Product launches
• Periods of unusually high order volume
• Orders requiring additional verification
Processing time is separate from shipping transit time.
You will receive a shipping confirmation email after your order has been dispatched.
3. Shipping Rates
Available shipping methods and applicable charges are displayed at checkout after the delivery address has been entered.
Shipping promotions, including any free-shipping offer, apply only when the conditions displayed on the website or at checkout are satisfied.
Shipping charges may vary depending on:
• Destination
• Order value
• Package size or weight
• Selected shipping method
• Promotional eligibility
4. Estimated Delivery Times
Delivery estimates shown during checkout, in an order confirmation, or in a shipping notification are estimates and are not guaranteed delivery dates.
Delivery may take longer because of:
• Customs inspections or clearance
• Carrier delays
• Weather or transportation disruptions
• Public holidays and peak seasons
• Incorrect or incomplete address information
• Failed delivery attempts
• Local postal service delays
• Events outside our reasonable control
Please allow additional time for international shipments and customs processing.
5. Order Tracking
Tracking information is provided for shipped orders when available.
After your order has been dispatched, you will receive a shipping confirmation email containing:
• Your tracking number
• A tracking link
• Available carrier information
Tracking information may take several business days to update after the package has been handed to the carrier.
Customers are responsible for monitoring tracking updates and following any delivery instructions provided by the carrier.
6. Customs, Duties, and Import Taxes
The treatment of duties, import taxes, and other customs charges depends on the destination and the information displayed during checkout.
Where duties or import taxes are collected by YEVORI during checkout, the amount will be shown as part of the order total.
Where duties, import taxes, customs fees, or local handling charges are not collected during checkout, the customer may be responsible for paying them directly to the carrier, postal authority, or customs authority.
YEVORI does not control charges imposed independently by customs authorities or local delivery providers.
Customers are responsible for providing any information reasonably required for customs clearance.
Refusing to pay required customs charges may result in the package being delayed, returned, or disposed of by the carrier or customs authority.
7. Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient name
• Street address
• Apartment or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Contact telephone number where requested
Please review your address carefully before completing checkout.
To request an address change, contact support@yevori.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
YEVORI is not responsible for delays, losses, or additional charges caused by incorrect or incomplete address information supplied by the customer.
8. Failed Delivery and Returned Packages
A package may be returned to us because of:
• An incorrect or incomplete address
• Failed delivery attempts
• Failure to collect the package
• Refusal of delivery
• Failure to complete customs clearance
• Failure to pay charges required by customs or the carrier
If an order is returned for one of these reasons, contact support@yevori.com.
Where permitted by law, the customer may be responsible for additional shipping charges required to resend the order.
Any refund for a returned package will be handled according to our Return and Refund Policy. Original shipping charges and costs caused by failed delivery may be deducted where legally permitted.
9. Delayed Packages
A package is not considered lost solely because it arrives later than the estimated delivery date.
If your tracking information has not updated for an extended period, contact us at support@yevori.com with your order number.
We may ask the carrier to investigate the shipment.
Carrier investigations can require additional time, and we may need to wait for the carrier’s findings before issuing a replacement or refund.
10. Lost Packages
If the carrier confirms that a package has been lost in transit, YEVORI will review the order and may provide an appropriate solution, including a replacement or refund.
A replacement or refund may not be available where tracking confirms successful delivery to the address supplied by the customer, unless further evidence shows that the package was not properly delivered.
Please contact us promptly if tracking shows delivery but you cannot locate the package.
Customers should also:
• Check with household members
• Check safe delivery locations
• Contact the local carrier or postal office
• Check with building management or neighbors where appropriate
11. Damaged Packages or Incorrect Items
Please inspect your order immediately after delivery.
If your package or product arrives damaged, defective, or incorrect, contact support@yevori.com within 7 days of delivery and provide:
• Your order number
• Clear photographs or videos of the item
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A description of the issue
Do not discard the product or packaging until our customer support team has completed its review.
Where the issue was caused by YEVORI or occurred during shipping, we may offer a replacement, refund, or another appropriate solution.
The requested 7-day reporting period does not limit statutory consumer rights that cannot legally be excluded.
12. Split Shipments
In some circumstances, products from the same order may be sent in separate packages.
Where an order is split into multiple shipments, you may receive more than one tracking number and the packages may arrive on different dates.
You will not be charged additional shipping fees solely because YEVORI chooses to split an order.
13. Order Cancellations
Contact support@yevori.com as soon as possible if you wish to cancel an order.
We will try to process the request before fulfillment begins, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
If the package has already been dispatched, the order will be handled according to our Return and Refund Policy after delivery.
14. Contact Us
For questions about processing, shipping, tracking, customs, or delivery, contact:
YEVORI LIMITED
Customer Support Email:
support@yevori.com
Website:
https://yevori.com
Registered Business Address:
Room D02, 9/F, Parkview Industrial Centre
18 Cheung Yu Street
Cheung Sha Wan, Hong Kong
Please include your order number when contacting us about an existing order.