Refund policy

Return and Refund Policy

Last updated: August 13, 2026

At YEVORI, we want you to be happy with your purchase. Please review the following return and refund terms before submitting a request.

1. Return Window

You may request a return within 30 days after your order has been delivered.

To start a return, contact us at support@yevori.com and include:

• Your order number
• The item or items you wish to return
• The reason for the return
• Photos, if the item is damaged, defective, or incorrect

Please do not send any item back before receiving return instructions from us. Unauthorized returns may not be accepted.

2. Return Eligibility

To qualify for a return, the item must be:

• Unworn and unused
• Free from scratches, damage, perfume, cosmetics, or other signs of wear
• Returned with its original packaging, tags, accessories, and promotional gifts
• Accompanied by proof of purchase

Earrings must be unworn, and any hygiene seal or protective packaging must remain intact, except where applicable law provides otherwise.

Lucky Box orders must be returned as a complete set with all contents, packaging, gifts, and accessories included. Partial Lucky Box returns are not accepted.

3. Items That Cannot Be Returned

The following items are generally not eligible for return:

• Gift cards
• Personalized, engraved, or custom-made items
• Items that have been worn, altered, damaged, or improperly stored after delivery
• Items returned without all original components or packaging
• Optional services that have already been fully performed, including completed packing video services

This section does not limit any rights that cannot legally be excluded under applicable consumer law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at support@yevori.com within 7 days of delivery. Please provide clear photos or videos of:

• The item
• The packaging
• The shipping label
• The damaged or incorrect area

After reviewing the evidence, we may offer a replacement, refund, or other appropriate solution. Where the issue is caused by YEVORI or occurred during delivery, we will cover reasonable return shipping costs when a return is required.

The 7-day reporting request does not limit any statutory rights that may apply.

5. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

We recommend using a tracked shipping service. YEVORI is not responsible for returned packages that are lost, delayed, or damaged before reaching the approved return address.

Original shipping charges are generally non-refundable unless:

• The item was damaged, defective, or incorrect
• The order was cancelled under applicable statutory rights
• A refund of standard delivery charges is required by law

Do not return products to our registered business address unless our customer support team specifically instructs you to do so. The correct return address will be provided after your request is approved.

6. Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days after we receive the returned goods, or sooner where required by applicable law.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

If only part of an order is returned, the refund will apply only to the approved returned items and any other amounts required by law.

7. Order Cancellations

To request an order cancellation, contact support@yevori.com as soon as possible.

We will try to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

8. Exchanges

We do not currently offer direct exchanges.

For the fastest service, request a return for the eligible item and place a new order for the replacement item after your return has been approved.

9. UK and Other Statutory Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights available under the laws of the customer’s country or region.

Where UK distance-selling cancellation rights apply, customers may notify us of their decision to cancel within 14 days after delivery and must return the goods within the legally required period after cancellation.

For an eligible statutory cancellation, YEVORI will provide the refunds required by applicable law, which may include the cost of standard outbound delivery.

10. Contact Us

YEVORI is operated by YEVORI LIMITED, a company registered in Hong Kong.

Email:
support@yevori.com

Website:
https://yevori.com

Registered Business Address:
Room D02, 9/F, Parkview Industrial Centre
18 Cheung Yu Street
Cheung Sha Wan, Hong Kong

Please contact us before returning any product. Returns must be sent only to the return address provided by our customer support team.