One-Year Warranty
Every piece of YEVORI jewelry is covered by a one-year warranty against manufacturing defects, starting on the day your order is delivered. If something we made lets you down, we make it right — and we keep it simple: no return shipping, no sending pieces back.
What the warranty covers
- Clasps, links or chains that break because of a manufacturing fault
- Stones that come loose or fall out because of a setting defect
- Defects in materials or workmanship that were present when your piece arrived
What it doesn’t cover
- Accidental damage, drops, crushing or misuse
- Normal wear over time — fine scratches, or plating gradually softening with daily wear
- Damage from chemicals, perfume, lotions or prolonged water exposure (a little care goes a long way — see our care guide)
- Lost or stolen items, and pieces altered or repaired by a third party
- Free gifts included in Lucky Boxes (the jewelry itself is always covered, piece by piece)
How to claim — the easy way
- Email support@yevori.com with your order number and a clear photo (or short video) showing the problem.
- We reply within 1 business day.
- If it’s a manufacturing defect, we ship you a free replacement — you do not need to return the original piece.
- If the exact piece is no longer available (some Lucky Box pieces are one of a kind), we’ll send the closest equivalent or add its value as store credit — your choice.
For Lucky Boxes, every jewelry piece inside is covered individually, so one faulty piece never means sending back the whole box.
This warranty sits alongside our 30-day returns: changed your mind is returns; something broke that shouldn’t have is warranty. Either way, write to us first and we’ll take it from there.
Little Pieces. Big Feelings. — and promises we keep.